Progress Rail Services Corp. IT Field Administrator in Louisville, Kentucky

Auto req ID: 3406BR
Posting Title: IT Field Administrator
Job Category: IT
City: Louisville
State: Kentucky

Company Description

Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.

Job Purpose

Progress Rail is actively seeking an IT Field Administrator to provide support to facility in the Louisville KY area.

Key Job Elements

• Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues;

• Travel to both domestic and international locations;

• Support end users with their computer related concerns through both on-site and remote mechanisms;

• Support user base while traveling;

• Provide after hours support as needed for critical events, 5 Day Close and special project initiatives;

• Perform system upgrades, new system set up, configuration and installation;

• Installation of software for various computer applications / programs and then routinely testing them to ensure they are functioning appropriately;

• On-going maintenance, system checks, security set up and support for existing systems and their related peripheral equipment;

• Ability to maintain, install and configure LANs, network cabling, network communication protocols such as TCP/IP;

• Ensure PC protection packages are in place and operating appropriately (firewall, anti-virus, malware, etc.);

• Perform accurate and timely updates of tickets in the company tracking system;

• Prioritize production-critical issues and escalate issue(s) to the appropriate technical staff;

• Develop and keep up to date facility network diagrams;

• Develop project plans as needed and keep them up to date;

• Work with PRS personnel both local and remote to a location as well as I.T. staff and vendors on business critical projects relating to a particular location;

• Put together and keep up to date site documentation and on-site notebooks locally at the site and in a centrally accessible file structure;

• Provide detailed travel summaries of trips in a timely manner;

• Develop, publish and adhere to standards, policies, and procedures;

• Sarbanes-Oxley compliance;

• CACD compliance as needed;

• Assist with the design, support and implementation of video surveillance systems;

• Assist business units as required in the development of business response plans;

• Assist with the maintenance of server based applications /services to include customer / business required and infrastructure required applications;

• Assist in WAN maintenance, installation and configuration;

• Assist in the monitoring of backup processes to ensure their success;

• Assist in the inventory of all hardware and software resources;

• Provide remote and on-site technical support;

• Facilitate warranty claims and exchanges;

• Other duties as assigned;

• In additional to the above assigned responsibilities a Field Administrator II would;

• Act as a project manager to ensure timely, efficient, cost effective and reliable implementation of business critical projects which meet the requirements of the request;

• Act as technical support to other Field Engineers and I.T. personnel for technically challenging issues;

• Provide documentation and training to other Field Engineers in areas that would help those receiving the documentation and training be more successful in their areas of responsibility;

• Provide administrative functions related to local file and print servers.

Education / Training

• Information Technology related degree or equivalent experience required.

Qualifications and Experience

Required:

• Must be able to lift at least 40 pounds;

• Position requires a valid Driver's License and applicant must be willing to travel domestically and internationally;

• Applicants must be able to pass all pre-employment screenings;

• Must be able to communicate effectively with others, both orally and in writing;

• Ideal candidates are flexible, self-motivated and self-managing, with a strong sense of team and the ability to also work independently;

• Customer interaction skills;

• Network experience to include LAN, network cabling and network protocols to include TCP/IP;

• System configuration, maintenance and support experience;

• Familiarity with Microsoft products;

• Microsoft Server experience;

• Microsoft Exchange Client experience;

• Proven organization and communication skills;

• Ability and willingness to travel, work remotely and independently;

• Safety conscious.

Preferred:

• Application development & support experience;

• SOX compliance experience;

• Familiarity with Linux;

• WAN experience;

• SAN experience;

• VM Ware experience;

• CAD / CAM application experience;

• Lotus Notes Client experience;

• Proven organization and communication skills;

• Experience working within a manufacturing/ production environment requiring PPE use.

Benefits

Progress Rail Services Corporation and its subsidiary and affiliate companies offer an excellent total compensation package* including competitive salary, 401(k) plan with company match, available medical/dental/life/disability insurance coverage and paid vacation and holidays. Relocation assistance may be available for some positions.

*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits..

EEO

Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities