Progress Rail Services Corp. Field Service Representative in Montgomery, Alabama

Auto req ID: 2815BR
Posting Title: Field Service Representative
Job Category: Service
City: Montgomery
State: Alabama
Alternative Work Location: Montgomery, AL

Company Description

Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit and follow @Progress_Rail on Twitter and YouTube.

Job Purpose

The Field Service Representative will provide direct service and support to customers from the Montgomery, AL region.

Key Job Elements

• Commission new equipment at time of delivery to customers;

• Instruct customers on the proper operation and maintenance of

all maintenance-of-way machines;

• Fulfill warranty service and other field service requested by


• Provide support for sales of parts and equipment to customers

and provide feedback to the manufacturing plant on

engineering and quality issues that arise in the field;

• Interface directly with the customer and other PRS employees;

• Read schematics;

• Ability to market parts and equipment to the customer;

• Assist customers in troubleshooting machine issues;

• Possess a valid Class A driver's license with air brake


• Excellent communication skills;

• Strong attention to detail;

• Self-motivated;

• Able to work with limited supervision in diverse environmental conditions.

Education / Training

• High School Graduate or equivalent;

• Associate level degree preferred.

Qualifications and Experience

• 3 to 5 years experience in an electrical or mechanical discipline

such as industrial or agricultural equipment maintenance;

• Must possess a valid driver's license

• Previous hands on hydraulic, electrical, and mechanical


• Must be able to read schematics;

• Computer literate and able to complete service reports and

access technical information as required.


Progress Rail Services Corporation and its subsidiary and affiliate companies offer an excellent total compensation package* including competitive salary, 401(k) plan with company match, available medical/dental/life/disability insurance coverage and paid vacation and holidays. Relocation assistance may be available for some positions.

*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits..


Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities