Progress Rail Services Corp. Inside Sales in Muncie, Indiana

Auto req ID: 3555BR
Posting Title: Inside Sales
Job Category: Manufacturing/Operations
City: Muncie
State: Indiana
Alternative Work Location: Muncie

Company Description

Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit and follow @Progress_Rail on Twitter and YouTube.

Job Purpose

Progress Rail Locomotive is owned by Progress Rail Services, a Caterpillar Company. PRL is the world's largest developer and manufacturer of locomotives for freight, intercity passenger, commuter, switching, industrial and mining customers. PRL also designs, develops and manufactures engines and generators for marine applications, offshore and land-based drilling rigs and stationary power units.

Key Job Elements

The Inside Sales/Customer Service Representative is a critical component of the Aftermarket Service team. Each representative provides commercial oversight and administration of customer orders placed for PRS products sold to Railroads, Marine Propulsion, Offshore and Land-based oil well drilling rigs, and Stationary Power Generations markets.

Work with Outside Sales Managers to support timely and accurate booking of customer demands

Be the point of contact for customers in regards to order entry, order status, part number pricing and material availability

Perform regular data entry and maintenance regarding orders

Serve as a customer advocate while participating in internal order status reviews

Identify process issues and participate in the development and implementation of process improvements

Support the growth initiatives of the business

Own and resolve customer account issues to complete resolution

Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers

Support internal customer’s needs on order status updates and issue resolution

Track and manage expedites, order entry cycle time and order entry accuracy to meet operational metrics

Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction

Understanding of and the ability to apply International shipping terms as well as International payment methods

Education / Training


Four-Year College Degree, Business

Experienced computer user – MS Office suite, SAP etc.

Excellent interpersonal verbal and written communication skills

Detailed, accurate and able to set priorities among competing demands

Self-starter, dependable and efficient

Focused, responsive to deadlines

Ability to travel (up to one week per month)


Four-Year College Degree (Marketing focus)

Six Sigma/Lean experience

Some inside/outside sales or customer service experience

Project Management experience

Qualifications and Experience

Four-Year College Degree (Marketing focus)

Six Sigma/Lean experience

Some inside/outside sales or customer service experience

Project Management experience


Progress Rail Services Corporation and its subsidiary and affiliate companies offer an excellent total compensation package* including competitive salary, 401(k) plan with company match, available medical/dental/life/disability insurance coverage and paid vacation and holidays. Relocation assistance may be available for some positions.

*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits..


Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities